Delivery and Returns
For UK deliveries all items are shipped via Hermes Parcels with estimated delivery of 2-10 days.
FREE UK standard shipping for all clothing.
UK Express deliveries are shipped via Royal Mail (1-2 working days) cost £6 for clothing.
Décor and furniture shipping prices are calculated upon checkout.
Europe and worldwide delivery offered - please see individual products for cost.
Hugo & Me Ltd
111 High Street
Following receipt of your items you have 14 days to return an item for a full refund or exchange, so long as the item is in perfect condition. Worn or washed items will not be refunded or exchanged under any circumstances. Please email firstname.lastname@example.org prior to returning any item detailing your order number and item(s) to be returned or exchanged along with details of any items requested as replacements. Customers are responsible for covering postage charges when returning items.
Please obtain a proof of postage receipt from the post office when returning items as we are not responsible for items that fail to arrive to us.
If you have any queries regarding delivery or returns then please contact us by emailing email@example.com.